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4.1. Types of Incidents and Level of Support
All incidents are considered normal priorityIncidents are classified as Critical (response time 8 hours), Major (response time next business day, Minor (response time 3 business day) or Low (response time  5 business day).

4.2. Co-operation, Interaction, and Disclosure of Information
All incoming information is handled confidentially by SUNET CERT and in accordance with Swedish Law.
When reporting an incident of sensitive nature, please state so explicitly by using an appropriate label in the Subject field (for example, SENSITIVE, EMERGENCY, etc.) and if possible, use encryption as well.
SUNET CERT supports the Information Sharing Traffic Light Protocol (ISTLP; see https://www.trusted-introducer.org/links/ISTLP-v1.1-approved.pdf); information that arrives with the tags WHITE, GREEN, AMBER, or RED will be handled appropriately.

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1.3.1 2024-04-26 Updated: 2.11 . Points of Customer Contact and 4.1 /MT

1.3.0 2023-05-08: Deletede facsimile number. 3.1 Mission updated.  5.1 Services updated. /MT